This is perhaps the most difficult cause to determine. In most cases it is either due to color gamut limitations with the type of print being produced (meaning the printer is not able to correctly produce the color as intended) or poor screen accuracy.
One thing that can go a long way to help is to order one of our calibration prints. This along with instructions on how to use it can be found at the below link:
https://finerworks.com/products/color-calibration-print.aspx
A more advanced and capable solution to ensure your monitor is properly displaying images is to utilize a monitor calibration device to properly calibrate your screen. Two of the most widely used are the Datacolor SpyderX Pro Color and the X-Rite i1Display Studio Colorimeter. Both run about $170 to $200 and can be purchased on Amazon.
Occasionally errors in printing can also cause this. While this is rare, it is a good idea to contact our customer service team to investigate this further if your screen is not the culprit.
One mistake many more advanced users make is they intentionally embed our ICC printer profiles in the image and not providing images in a mainstream display profile like sRGB or AdobeRGB. While there are workflows which may allow for this by some color labs, this is not standard practice with most printing services nor recommended. If the ICC profile is embedded then it alters the image. When combined with our printer applications applying them to the raw image data it produces an inaccurate color outcome. The ICC printer profiles should only be used as a guide to soft proof the image file.
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